Why my video is getting the 'Processing Failed' error?

The 'Processing Failed' error occurs when the platform is unable to process the video for playback due to an issue with the source file.

This can be due to:

• Corrupt video file
• Truncated video file (i.e. sections of the video where video is not playable)
• Erroneous frames

How to resolve this?

Review the video file on your device, and ensure that it is fully playable in its entirety, from start to end.

Potential Solutions:

• If using Adobe Premiere Pro, try exporting the video using Adobe Media Encoder instead - view steps here.

Once ready with the revised version, you can use the Replace Video option to upload.